If your question is not answered below, please contact us so we can resolve your issue.

We love to hear from you, and we appreciate your feedback. We would appreciate it if you could fill in our feedback form to help us improve our service and products

 

Placing an order

How do I place an order?

I don't have a shop, where can I buy your products for myself?

Where do you ship to?

Is there a minimum order quantity?


Allergens and Dietry

Do any of your products contain nuts?

Are any of your products gluten free?

Are any of your products suitable for Vegetarians or Vegans?

Are your products Halal Certified?

Are your products Kosher Certified?


Your account

Why am I unable to log into my account?

How can I reorder the same items again?


How do I place an order?

First register your account, signing up with your email address. Then use the dropdown Shop menu to explore our range of products. When you click on a product, select the quantity you would like and then click "Add to Cart".

If you would like to place your order by telephone, call us on 01884 257082

 

I don't have a shop, where can I buy your products for myself?

This website is set up to supply retailers with our products. A selection of our products are also available to purchase on Amazon and at The Clarence & Bean Chocolate Company.

 

Where do you ship to?

Our Terms & Conditions state that orders over £175 (excl. VAT) are delivered carriage paid to the UK Mainland.

For the Isle of Wight & Scottish Highlands, the minimum order value for carriage paid is £250 (excl. VAT).

For all other locations, prices will be quoted Ex Works.

 

Is there a minimum order quantity?

Orders under £175 (excl. VAT) will have a £10 surcharge added to the total to account for shipping costs.

 

Do any of your products contain nuts?

All of our products are made or handled in a factory that uses nuts as an ingredient, but many of our products do not contain nuts.

Please contact us if you have any queries regarding contents of nuts.

 

Are any of your products gluten free?

Click here to see our range of products that are Gluten Free.

 

Are any of your products suitable for Vegetarians or Vegans?

We have not yet had any of our products certified as being suitable for Vegans.

Some of our products are suitable for Vegetarians. Click here to see our range of products suitable for Vegetarians.

 

Are your products Halal Certified?

We are not currently Halal Certified.

 

Are your products Kosher Certified?

We are not currently Kosher Certified.

 

Why am I unable to log into my account?

There may be a number of reasons you cannot log into your account. Please fill in a form here and we will contact you to try and resolve your issue.

 

How can I reorder the same items again?

In the very top right of the screen is the button "Reorder Previous Order". Once signed in, click on this button and you will see your previous orders. Select an order, the click the button "Reorder". This will automatically add all the products from that order to your cart and take you to checkout.

 

 

If your question is not answered below, please contact us so we can resolve your issue.

We love to hear from you, and we appreciate your feedback. We would appreciate it if you could fill in our feedback form to help us improve our service and products

 

Placing an order

How do I place an order?

I don't have a shop, where can I buy your products for myself?

Where do you ship to?

Is there a minimum order quantity?


Allergens and Dietry

Do any of your products contain nuts?

Are any of your products gluten free?

Are any of your products suitable for Vegetarians or Vegans?

Are your products Halal Certified?

Are your products Kosher Certified?


Your account

Why am I unable to log into my account?

How can I reorder the same items again?


How do I place an order?

First register your account, signing up with your email address. Then use the dropdown Shop menu to explore our range of products. When you click on a product, select the quantity you would like and then click "Add to Cart".

If you would like to place your order by telephone, call us on 01884 257082

 

I don't have a shop, where can I buy your products for myself?

This website is set up to supply retailers with our products. A selection of our products are also available to purchase on Amazon and at The Clarence & Bean Chocolate Company.

 

Where do you ship to?

Our Terms & Conditions state that orders over £175 (excl. VAT) are delivered carriage paid to the UK Mainland.

For the Isle of Wight & Scottish Highlands, the minimum order value for carriage paid is £250 (excl. VAT).

For all other locations, prices will be quoted Ex Works.

 

Is there a minimum order quantity?

Orders under £175 (excl. VAT) will have a £10 surcharge added to the total to account for shipping costs.

 

Do any of your products contain nuts?

All of our products are made or handled in a factory that uses nuts as an ingredient, but many of our products do not contain nuts.

Please contact us if you have any queries regarding contents of nuts.

 

Are any of your products gluten free?

Click here to see our range of products that are Gluten Free.

 

Are any of your products suitable for Vegetarians or Vegans?

We have not yet had any of our products certified as being suitable for Vegans.

Some of our products are suitable for Vegetarians. Click here to see our range of products suitable for Vegetarians.

 

Are your products Halal Certified?

We are not currently Halal Certified.

 

Are your products Kosher Certified?

We are not currently Kosher Certified.

 

Why am I unable to log into my account?

There may be a number of reasons you cannot log into your account. Please fill in a form here and we will contact you to try and resolve your issue.

 

How can I reorder the same items again?

In the very top right of the screen is the button "Reorder Previous Order". Once signed in, click on this button and you will see your previous orders. Select an order, the click the button "Reorder". This will automatically add all the products from that order to your cart and take you to checkout.